Welcome to Hai4 Game OL. Your privacy is important to us.
Your using of the Services represents that you have agreed on this Policy and agreed on processing your information and data (including your personal data) in the manner specified in this Policy. If you do not agree with these terms, please do not use these Services.
If you have any questions or concerns, please contact us by using the contact information offered in the Data Manager Contact Information section in this Policy .
Your information and data collected by us
We may collect the following information and data:
Contact information (e.g. name and email address)
Username and password in our community forums
Information you voluntarily provide (e.g. personal photos, gender, age or birthday, links to your personal information on other social network site )
Automatically collected data (e.g. IP address, device operating system, browser type, and language)
Mobile device identifier (e.g. unique device ID (static/dynamic, hard drive type, media access control ("MAC") address, international mobile equipment identifier ("IMEI") and your device name
General location information to provide you with the correct application version
Exact location of your device (only when you expressly agree)
Game data (e.g., your server log files, game and in-game interactions with other players, and your player ID)
Employment information (CV, name, email address, telephone number)
We, our marketing, outsourced partners, affiliates, or analytics service providers use technology such as Cookies, beacons, scripts, and tags to identify user computers/devices and "remember” information regarding your access (e.g., your preference or user name or password). Cookies may contain information associated with personal information (e.g. user ID) and will improve our service quality, tailor services according to your interests, and make services easier to use. Even if you are unable to access or use service features, you can at any time disable Cookies.
Other information collection conventions
We can offer you opportunities to use social networking services (like Facebook friends) to invite the contacted person, and these people can join our games, and/or you can invite them to join Hai4 Game OL games. This contact information is only used for the purpose of sending messages to recipients. You or a third party can contact us, and request deletion of any of this information stored on Hai4 Game OL databases.
How we use your information
Our primary goal for using your information is to create your account, provide you services, improve our services, contact you, implement marketing and research activities, and create reports for internal use. We use Amazon Web Services, which are located in America to store information and possibly use servers and equipment in other countries to store information.
We use information collected through our services for the purposes described in this Policy or to disclose information about our service. E.g., we can use the information for the following purpose:
Create game accounts and allow users to play our games;
Identify and suggest association with other Hai4 Game OL users;
Operate and improve our services;
Understand you and your preferences to enhance your experience and enjoyment while using our services;
Answer your questions, respond to your feedback, and offer client services;
Provide and deliver the products and services you require;
Push advertising and marketing as well as promotional information to you;
Send you relevant information, including confirmation information, invoices, technology notices, updates, security alerts, and support and management information;
Communicate with you about promotions, rewards, recent event information, and other news regarding products and services provided by our selected partners.
Enable you to communicate with other users;
Associate or combine this information with other information we obtain from third parties and help understand your preferences to offer you even better services.
When you contact our customer service department, we possibly will use your email address to contact you, understand your experience with our game, notify you of the news and sales promotion of the company.
If you do not want to receive certain email notifications, you can opt out by an email to us by using the contact information in this Policy at any time.
If we wish to send you merchandise or other promotional materials, we would possibly use your mailing address. If you do not wish to receive this type of promotional material, you can at any time use the contact information in this Policy to send us an email to opt out of receiving this type of promotional material.
Third party services
Our service providers' privacy policies may include information about their data collection and use along with additional terms and disclosures about tracking technology. We advise you to look up these privacy policies to understand more about their methods of data collection and use, Cookie use, and other similar tracking technologies.
When you on any Hai4 Game OL game or application on the mobile platform, we may record some kinds of information and data, e.g., you application usage, access, session times, in-app purchases, unique device ID (static/dynamic, hard drive type, media access control ("MAC") address, international mobile equipment identifier ("IMEI"), operating system ("OS") version, device name, email address (if you bind with Facebook or Google+), and your location (according to your internet protocol ("IP") address. This information helps us troubleshoot, helps us understand usage trends, and improve and optimize services and your user experience, as well as maybe be used for other purposes (e.g., according to internet ads located elsewhere in this Policy).
In addition, we have created a unique user ID to track your usage of our services. This unique user ID is associated with your private information to keep track of the games you play.
We may occasionally use our app to push notifications to you to send you possibly important game versions and other notifications related to services. You can at any time in the service settings turn off push notifications and choose to no longer receive this kind of information.
How we disclose your information to third parties
We will not share your personal information without your permission or unless under the following circumstances:
We may disclose or publish your information under circumstances permitted by law (e.g. compliance) or in such a manner that we believe is in compliance with the law; or for fraud investigation, or in response to government requests,or for enforcement or exercise of our rights; or to protect the rights, property, or safety of ourselves, our users, or others. This includes exchanging information with other companies and organizations for fraud prevention. In response to legitimate requests of public authorities or enforcing local laws, we may under some circumstances be required to disclose personal information.
We may share your information with other companies, and this information relates to any acquisition and disposing of our assets, or financing, or the acquisition of all or partof our business. We will inform you via email and/or through our website of any such changes in ownership or the use of your personal information.
We may share your summary or anonymous information with advertisers, publishers, business partners, sponsors, and other third parties.
Accessing, correcting, and deleting your information
According to your request, we will inform you whether we hold any of your personal information. If your personal information has changed, or if you do not need our services, you can update, correct, delete inaccurate information, or delete your personal information in your account settings or by contacting us. In some circumstances we may be unable to delete your person information. Under this circumstance, we will inform you we have no recourse to do so and the reason. We will respond to your inquiries in a reasonable time.
We take reasonable steps to protect your information from unauthorized access or prevent loss, misuse, or alterations by third parties.
Although we make every effort to store the information collected by our services in a secure operating environment that is inaccessible to the general public, we cannot guarantee absolute security of such information in transmission or in storage in our systems. In addition, we have been trying to ensure the integrity and security of our network and system, however, we cannot guarantee that our security measures will prevent third party “hackers”from illegally obtaining this information. We cannot guarantee or declare that your information is secure from loss, misuse, or alteration by a third party. However, no data transmission or storage system can be guaranteed to be 100% secure. For this reason, we cannot guarantee your personal information is absolutely secure.
As long as your account is active, or in order to provide you with this service, we will retain your personal information. We may also keep and use your information if necessary to fulfill our legal obligations, resolve disputes, and enforce our agreements.
Data Retention. We retain your personal data for as long as needed to provide you Services, unless we are required by law to delete or if we accept your request to delete the information. We will also retain and use your personal data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Our Policy Regarding Children. We do not knowingly collect or solicit personal data from anyone under the age of 16 or knowingly allow such persons to use our Services. If you are under 16, please do not send any information about yourself to us, including your name, address, telephone number, or email address. No one under the age of 16 may provide any personal data. In the event that we learn that we have collected personal data from a child under age 16, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under the age of 16, please contact us.
Transfer of Personal Data Outside Your Country. We may transfer information that we collect about you to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. Please note that these countries and jurisdictions may not have the same data protection laws as your own jurisdiction, and we take steps to ensure adequate safeguards are in place to enable transfer of information to the U.S. and the use and disclosure of information about you, including personal data, as described in this Policy.
Lawful Basis for Processing. On certain occasions, we process your personal data when it is necessary for the performance of a contract to which you are a party, such as to provide the Services to you. We may also process your personal data to respond to your inquiries concerning our products and services.
On other occasions, we process your personal data where required by law. We may also process your personal data if necessary to protect your interests or the interests of a third party.
Additionally, we process your personal data when necessary to do so for fraud prevention, improving our network and services, and marketing our services to advertisers and publishers; where these interests are not overridden by your data protection rights.
If the processing of personal data is necessary and there is no other lawful basis for such processing, we will generally ensure that consent has been obtained from you. You have the right to withdraw your consent to processing of personal data at any time.
For questions about data processing, please contact our Data Protection Officer. Visit the “Contact Us” section below for contact information.
Specific Provisions for California Consumers
These additional provisions for California consumers apply only to individuals who reside in California. The California Consumer Privacy Act of 2018 (“CCPA”) provides additional rights to know, delete and opt out, and requires “businesses” collecting or disclosing personal information to provide notice and a means to exercise those rights.
Categories of personal information collected in the preceding 12 months:
- See Information and Data We Collect from You and How We Collect It above
Business purpose for collection:
- See How We Use Your Information above
Third parties with whom we may share your information:
- See Use of Information by Others above
Right to Know and Right to Delete
For any of the personal information described above, you can request to know what personal information we collected, disclosed, used and sold, and request that we delete your personal information at any time.
To exercise your right to know and right to deletion, please submit a request by:
firstname.lastname@example.org with the subject line “California Rights Request.” We will need to verify your identity before processing your request. In order to verify your identity, we will generally require the matching of sufficient information you provide us to the information we maintain about you in our systems. In certain circumstances, we may decline a request to exercise the right to know and right to deletion, particularly where we are unable to verify your identity.
Upon verification of your request, we will delete (and direct our service providers to delete) your personal information from our records, unless retaining the information is necessary for us or our service providers to complete the transaction with you, detect security incidents or fraud, fixing errors, exercise free speech or another right provided by law, comply with legal obligations, or other internal and lawful uses.
Right to Opt Out of Sale
CCPA gives you a right to direct a business that sells your personal information to stop selling your personal information and to refrain from doing so in the future. We do not sell any of your personal information and will require our service providers not to sell your personal information.
You also have the right not to be discriminated against for exercising any of the rights listed above.
If you are a California resident seeking to exercise your rights under the CCPA or have any questions or concerns, please email us at email@example.com . In certain circumstances, you are permitted to use an authorized agent to submit requests on your behalf where (i) you provide sufficient evidence to show that the requestor is an authorized agent with written permission to act on your behalf and (ii) you successfully verify your own identity with us.
We aim to respond to a consumer request for access or deletion within 45 days of receiving that request. If we require more time, we will inform you of the reason and extension period in writing.
Changes to This Policy. We may update this Policy to reflect changes to our data and information privacy practices. If we make any material changes we will notify you by means of a notice on the Services prior to the change becoming effective. We encourage you to periodically review this Policy for the latest information on our privacy practices. Please note that if we need to adapt the policy to legal requirements, the new policy will become effective immediately or as required.
Our Data Protection Officer
You may contact our Data Protection Officer at firstname.lastname@example.org .
Policy on children
We will not intentionally collect or seek personal information of children under thirteen, or direct interest-based advertising to them, or intentionally allow children under thirteen to use our services. If you are a child under thirteen years old, please do not send us any of your personal information, including your name, address, phone number, or email address. Children under the age of 13 are not permitted to provide any personal information. If we learn that we have collected the personal information of a child under 13, we will take steps to delete the information as soon as possible. If you believe we may have obtained or held any personal information of children under thirteen, please contact us.
Changes to this “Policy”
We may update this Policy to reflect the changes of data and information policy practices. You will be notified of any major changes hereof by email (sent to the address specifiedin your account) before they take effect.